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Integrated Accessibility Standards Overview

In 2005, the government of Ontario passed the Accessibility for Ontarians with Disabilities Act (AODA). The goal of the AODA is to remove barriers and make Ontario an accessible province for persons with disabilities. To help public, private and not-for-profit organizations identify, prevent and remove barriers to accessibility, the AODA sets out specific accessibility standards in five areas:

  • Customer Service
  • Information and Communications
  • Employment
  • Transportation
  • Built Environment Standard

The accessibility standard for customer service has been implemented by RMG, resulting in a training program for our employees to ensure the delivery of products and services to persons with disabilities that are consistent with the principles of dignity, independence, integration and equal opportunity.

The Information and Communications, Employment, and Transportation standards have now been enacted as Ontario Regulation 191/11: the Integrated Accessibility Standards. These standards are to be phased in over time, using a multi-year accessibility plan. The standard for the Built Environment Standard, as it applies to facilities, is still in development.

Commitment to Accessibility

RMG supports the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodations, employment, buildings, structures and premises by January 1, 2025.

RMG is committed to achieving accessibility and is responsible to ensure the goals of our multi-year accessibility plan are achieved. The multi-year accessibility plan is our framework to identify and eliminate barriers for persons with disabilities, and support the AODA requirements and initiatives. The plan will be reviewed every five years and updated as RMG achieves the requirements of the plan.


To obtain these documents in an alternate format, please contact or 1 800 387 4405.