Contact
Our goal is to provide knowledgeable and responsive service in whichever way is most convenient to you!
We can help you:
- Change your payment
- Find out your account balances
- Make a prepayment
- Convert from an adjustable rate to a fixed rate
- Discuss options for additional funds
- Answer any of your questions
Looking to stay informed with your RMG mortgage information?
Register or login to see:
- Enter to Win MyHome Sweepstakes
- Annual Statements
- Tax Letters
- Mortgage Information
Do you have an adjustable-rate mortgage with us?
Click below to find answers to some common questions our customers ask when the Prime Rate changes.
Simply contact us using any of the following methods:
| Phone: | 866-809-5800 (toll-free) |
|---|---|
| Send us a message: | Submit your inquiry here |
| Fax: | 866-371-0132 (toll-free) |
| Mail: | RMG Mortgages Servicing Centre
P.O. Box 351, STN C Kitchener, ON N2G 3Y9 |
| Other Residential Mortgages Inquiries: | Please contact us at mortgagesupport@rmgmortgages.ca |
| Hours of operation: | 8 a.m. – 8 p.m. |
Resolving Customer Complaints
As a RMG Mortgages Client you have come to expect a high level of customer service. If you have a complaint regarding our service or policy, we have created a complaint resolution process that is effective and efficient. Every employee who receives a complaint is expected to take ownership and ensure that your complaint is resolved quickly. Please click here to find out more.