Skip to main content

Covid-19 – We're Here to Help!

Residential Homeowners Click Here

COVID-19 Update: We’re Here To Help

RMG understands that these may be difficult times for Homeowners.

In order to provide some assistance, RMG wishes to highlight that under the terms of your mortgage, there are payment assistance options available. Your request is subject to approval, and you may be asked to provide information relating to household income and employment.

To find out more about payment assistance options, please register or login to MyRMG to learn more. Should you qualify for payment assistance, RMG will waive any applicable fees and this will not impact your credit rating.

What assistance is available if I have been impacted by COVID-19 due to being laid off, illness or are acting as caregiver?

There are payment assistance options for eligible homeowners. Please register or login to MyRMG to request payment assistance options that may be available to you.

What is payment assistance and how does it work?

RMG has payment assistance options under the terms of your mortgage. Payment assistance options include interest only payments, amortization increase, and mortgage deferral.

Payment assistance will not impact your credit score.

What happens to my property tax, mortgage life and disability insurance, and Home System payments that are withdrawn with my mortgage payment?

The property tax portion, mortgage life and disability insurance, and home system premiums are still collected on the regular payment date.

How do I contact RMG about payment assistance options?

The best way to request payment assistance is to log in or register to MyRMG and select “Payment Assistance” from the self-service options menu.

Do I have to pay a fee to utilize payment assistance options?

We have waived all fees associated with the payment assistance options as a result of COVID-19.

Please note that, while utilizing payment relief options, any property tax portion, Home System premiums would still be due.

I’m unable to login to MyRMG, what should I do?

If you have been locked out due to password error, you must wait 30 minutes before attempting to login again.

If you have forgotten your login credentials, click on the Having trouble signing in? link to regain access to the portal to make your payment assistance request.

Does RMG plan on deferring mortgage payments for longer periods?

RMG is committed to working with Homeowners impacted by hardships caused by COVID-19. The situation is evolving rapidly, we will do our best to handle each situation on an individual Homeowner basis as each situation is unique.

What is your turnaround time for emails or voicemails?

Our normal response times are within 48 business hours.

Our teams are working diligently to provide the high-level of service you have come to expect of us. Once again, we sincerely thank you for your patience and understanding. If you have any general inquiries about your mortgage, please click here.

What about the RMG Home Service Plan? Can I get service during COVID-19?

Our home service plan is an essential service and is running. Extra precautions are in place – please click here to find out more about the RMG Home Service Plan during COVID-19.

Are there other resources you can recommend during the COVID-19 crisis?

Once again, we understand these may be difficult times for Homeowners. If you’re facing any financial uncertainty, please refer to the Government of Canada’s COVID-19 Economic Response Plan here:

Canada’s COVID-19 Economic Response Plan