Our goal is to provide knowledgeable and responsive service
in whichever way is most convenient to you!
We can help you:
• Change your payment
• Find out your account balances
• Make a prepayment
• Convert from an adjustable rate to a fixed rate
• Discuss options for additional funds
• Answer any of your questions
Simply contact us using any of the following methods:
RMG Mortgages Servicing Centre
P.O. Box 351, STN C
Kitchener, ON N2G 3Y9
Submit your inquiry at
Resolving Customer Complaints
As a RMG Mortgages Client you have come to expect a high level of customer service. If you have a complaint regarding our service or policy, we have created a complaint resolution process that is effective and efficient. Every employee who receives a complaint is expected to take ownership and ensure that your complaint is resolved quickly. Please click here to find out more.