Customer Service

Our goal is to provide knowledgeable and responsive service
in whichever way is most convenient to you!

We can help you:

    • Change your payment
    • Find out your account balances
    • Make a prepayment
    • Convert from an adjustable rate to a fixed rate
    • Discuss options for additional funds
    • Answer any of your questions

Simply contact us using any of the following methods:



. .


866.809.5800 (toll-free)

866.371.0132 (toll-free)

RMG Mortgages Servicing Centre
P.O. Box 351, STN C
Kitchener, ON N2G 3Y9

Submit your inquiry at


Resolving Customer Complaints

As a RMG Mortgages Client you have come to expect a high level of customer service. If you have a complaint regarding our service or policy, we have created a complaint resolution process that is effective and efficient. Every employee who receives a complaint is expected to take ownership and ensure that your complaint is resolved quickly. Please click here to find out more.


200 King Street West, Suite 400
Toronto, ON M5H 3T4



1400-1140 West Pender Street
Vancouver, BC V6E 4G1